Terms of Use

Date: April 11th, 2023

Welcome to https://madeline.knxt.ai/, KNXT AI Personal Shopper Application (the “App”). This AI powered App enables its users (“you”, “your”) to interact with an AI platform powered by ChatGPT chatbot to deliver customized responses to your enquiries and improve your online shopping experience.

  • 1. About the App -- Legal Notice 

This App is owned and edited by Kering Ventures SAS, a French simplified joint-stock company ("société par actions simplifiée") with a fully paid share capital of €250 000, registered with the Paris Trade and Company Register under number 393 444 195, and registered office at 40 rue de Sèvres, 75007 Paris, France and telephone number: +33 (0)1 45 64 61 00 ("we", "us", "our"). 

This App's publishing director is Mr. Grégory Boutté, President.  

This App is hosted by Vercel Inc., a Delaware corporation with the following contact information: 

Vercel Inc. 

440 N Barranca Ave #4133 

Covina, CA 91723

You can contact us by email at contact@knxt.shop 

  • 2. Terms of Use - Updates 

These ToU govern your access to, and use of, (i) the App, (ii) all the information and materials included in the App such as text, visual, audio and other content (including, without limitation, the design, layout, appearance, graphics, organization of the contents of the Website, photographs, images, text, fonts, video, audio, logos, trademarks, brand names, trade or business names, domain names and URLs, documents and software) ("Content"), and (iii) the services offered through the App ("Services"). 

Please read these Terms of Use ("ToU") carefully before using the App. By accessing the App and using the Content and the Services you acknowledge that you have read these ToU and agree to be bound by and comply with all the provisions of these ToU. If you do not agree to be bound by these ToU, please do not use the App. 

We reserve the right to amend or update all or part of these ToU from time to time without notice. We will always publish the most current version of these ToU on the Website and display the "Last Updated" date to reflect the date of the changes. The revised ToU will be effective immediately upon their publication. 

  • 3. Privacy and Cookie Policies 

Our Privacy Policy governs the use and processing of the personal data we collect from, or provided by, you through the App. Before providing any personal data to the App, please read carefully our Privacy Policy: https://www.knxt-boutique.com/privacy  

The Website uses cookies to monitor browsing preferences. If you have allowed cookies to be used, please consult our Cookie Policy at the end of these ToU to find out the type of personal data that may be processed by us. 

  • 4. Access to the Application 

You may access the App. via a web browser on a laptop, tablet or smartphone.  

You should ensure that you have all necessary equipment, network cards, Internet browser and other elements allowing you to access and use the App., the Content and the Services.  

  • 5. Intellectual Property Rights 

The App. and the Content are either owned or licensed to us, and are protected by applicable copyright, trademark, and other intellectual property rights, whether registered or not, and unfair competition laws ("IP Rights"). We reserve all such rights and the only IP Rights granted to you are those as expressly provided in these ToU. Any use which is not expressly permitted by these ToU is prohibited. Unauthorized use of the App. and/or the Content may also violate applicable intellectual property laws or other laws 

  • 6. Use of the App. and the Content 

We hereby grant you a worldwide, revocable, non-exclusive, non-transferable, free of charge, right to access and use the App. and the Content, for your personal and non-commercial use, all in accordance with these ToU. 

Except as provided herein, you may not download, copy, reproduce, translate, redistribute, upload, republish, display, modify or create derivative works of all or part of the App. or the Content without our prior written consent of the consent of our licensors. 

You agree that in using the App. and/or the Content and/or the Services, you will not: 

  • Use them in any way that interrupts, causes or may cause damage to the App., impairs the App.'s availability or accessibility or interfere with the proper working of the App;  

  • Circumvent or attempt to circumvent the App.'s security measures and tamper with the technology that forms part of the App.; 

  • Obtain or attempt to obtain our information, materials or documents not purposely made available through the App. through any means (such as personal data, financial or other confidential or sensitive information) or our affiliates'; 

  • Use any deep-link, page-scrape, spider, robot, crawl, index, Internet agent or other automatic device, program, algorithm or other similar technology, or any manual process, to use, access, copy, generate impressions, acquire, input or store information, search, generate searches, index or monitor all or part of the Application or the Content; 

  • Use the App. and/or the Content and/or the Services for any purpose which is unlawful or prohibited by these ToU; 

  • Use the App. And/or the Content and/or the Services or the Content in a way that infringes the rights of any third parties. 

The Content of the App. is only for your personal and non-commercial use. 

  • 7. Services 

Our App. offers you access to online personal shopper services reachable via a live chat that provides you fashion advice based on your specific needs.  

  • 8. Links to Other Websites 

Outbound Links. The App. may contain links to third-parties' websites ("Linked Sites") (e.g., link to Kering group brand's websites). We do not control those Linked Sites and are not responsible for the content on such Linked Sites nor any damage or loss resulting from browsing the Linked Sites. These links are provided solely for your convenience to provide further information and your use of the Linked Sites is subject to the terms of the third parties operating and providing them. Any question or comment related to these Linked Sites must be addressed to the relevant operators 

Inbound Links. We do not authorize linking to any page of the App. from a third-party website (in particular via framing and deep-linking practices) without our express prior written consent. 

  • 9. Disclaimer  

This App, its Content and the Services are provided free of charge on an "as-is" and "as available" basis. Although we make all reasonable efforts to ensure that the App. the Content and the Services are accessible at all times (except during maintenance, for technical reasons beyond our control or in the case of a force majeure event) and secure and that the information made available through the App is accurate and up to date, we do not guarantee that the App., the Content and/or the Services will (i) always be available, (ii) operate without interruption and will be error-free and(iii) will be safe from malicious programs (such as viruses, bugs, malware or similar). 

We exclude all warranties or guarantees in connection with this App, its Content or the Services, to the extent permitted by law. In particular if you qualify as a "consumer", however, some of the exclusions above may not be applicable to you by operation of applicable law. 

  • 10. Limitation of liability 

To the fullest extent permitted by applicable law, we, our affiliates and our licensors shall not be liable for any indirect damages or for any damages for loss of profits, loss of data, business interruption or any other damages or losses arising out of, or in connection with, the use of, or inability to use, the App., the Content or the Services.  

Nothing in these ToU limits or excludes our liability or our licensors' to you or any third party for any liability which cannot be limited or excluded by law.  

  • 11. Termination and Suspension 

We may, in our sole discretion and without prior notice or any liability to you, deny, restrict, suspend or terminate your access to, and use of, the App. and/or the Content and/or the Services in case of a breach by you of these ToU, or in case of violation of our rights, our affiliates' rights or the rights of any third party, without prejudice to any other remedies available to us under applicable law and under these ToU.  

We may also terminate, suspend or discontinue providing the App. and/or the Content and/or the Services, without prior notice nor any liability to you or any third party.  

The provisions entitled "Disclaimer", "Limitation of Liability" and "General Provisions" will survive termination of these ToU. 

  • 12. General Provisions 

These ToU constitute the entire agreement between you and us in relation to the use of the App., the Content and the Services, and replace and supersede all prior discussions, communications, conversations, agreements, whether oral or written, in relation to the subject matter hereof. 

No waiver to exercise any provision of these ToU shall be construed as a continuing waiver of such provision or any other provision. 

  • 13. Applicable Law and Jurisdiction 

These ToU and any matter relating to your access to or use of the App., the Content or the Services shall be governed by and construed in accordance with the laws of France.  

Any dispute arising out of, or relating to, these ToU, including the validity, interpretation, performance, breach or termination thereof, that cannot be resolved amicably, shall be submitted to the exclusive jurisdiction of the courts within the jurisdiction of your place of residence. 

  • 14. Contact Us 

If you have any questions or comments about these ToU, please write to:  

Kering Ventures SAS 

Kering Innovation 

15/17, rue monsieur 

75007 Paris 

or to: contact@knxt.shop 

If you have any questions regarding our privacy practices or how we handle your personal data, please contact our privacy team and Data Protection Officer by sending an email to privacy@kering.com.  

  • Cookie Policy 

We use cookies to personalize content and ads, to provide social media features and to analyze our traffic data. We also share information on your use of our site with our social media, advertising and analytics partners. You can read more about any of our purposes or the vendors that we use by clicking on 'Cookie Settings.' This preference center is accessible at any time through the 'Cookie Settings' button located on every page. 

When you visit any website or use an application, it may store or retrieve information using your browser, mostly in the form of cookies. This information might be personal information about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. 

At any time, you have the option to accept or decline the use of cookies using the on/off settings of the preference center, by clicking on the button below: 

Cookie Settings 

  • A. What is a cookie? 

A cookie is a small piece of data (text file) that a website -- when visited by a user -- asks your browser to place on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and are called first party cookies. We also use third-party cookies -- which are cookies from a domain other than that of the website you are visiting -- for our advertising and marketing initiatives. 

  • B. Why do we use cookie? 

Cookies are used for various purposes, such as allowing the user to navigate between pages seamlessly, implementing the user's preferences and improving their overall browsing experience, by customising the content according to their navigation and user profile as a Kering customer. They can also help ensure that the adverts seen online by the user are more relevant to them and their interests. 

  • C. What types of cookies do we use? 

We use several types of cookies which have different durations. In particular we use: 

o Session cookies, which only last for the duration of a browsing session and facilitate your experience on our website; and 

o Persistent cookies, which last for more than one visit and memorise your preferred settings regarding our website. 

These cookies can also be categorised as follows, depending on who sets them: 

o First party cookies, which are supplied by the publisher of the website you are visiting, so that it functions properly. 

o Third party cookies, which are set on the website by third parties, and are intended to collect data in different ways and for several purposes, for example: collection of analytics data and information on social interactions and behaviours, and also for promotional activities. 

  • D. What categories of cookie are on our website?  

The types of cookies used on our website serve different purposes and can fall into one of the categories below. Please to the Preference center to see what type of cookies is relevant. 

  • Strictly necessary cookies 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. This allows us to authenticate and record your sessions, to secure traffic or to detect certain malicious activities. For the website, you can set your browser to block or alert you about these cookies, but some parts of the website will then not work. These cookies do not store any personally identifiable information. 

  • Performance & analytics cookies 

These cookies allow us to collect behavioral data and determine traffic sources, so we can 

  • Measure the traffic on the website. They help us to find out which pages are the most and least popular and see how visitors move around the website by distinguishing users and sessions, determining new sessions/visits and counting the number of pages viewed in the current session and the recording type. We will also track the traffic source or campaign that explains how you reach our website, via which partners for example, to measure the impact and the effectiveness of our partnership with other merchants or our advertising campaign. 

  • Understand by who and how our site is used. Performance and analytics cookies are also used to rationalize traffic counting and user behavior across several platform integrations. They allow us to store visitor custom variable information, test different versions of our website or our content, and allow third-party providers helping us analyze and optimize our content. 

  • Functionality cookies 

These cookies enable the personalization of website content by recognizing you and remembering your preferences. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly. 

Profiling and targeting cookies 

These cookies may be set through our website by us or our advertising partners. They may be used to build a persona based on your navigation and your interests to personalize your experience by providing adapted content, features and products or show you relevant advertisements on other sites. We may also use the information collected through these trackers to push advertisements, on partners' websites or social networks, to people who can share the same interests as you. 

They do not directly store personal information but are based on uniquely identifying your browser and devices. 

If you do not allow these cookies, you will experience less targeted advertising. 

  • Social cookies 

These cookies are set by a range of social media services that we have added to the site and which enable you to share our content with your friends and networks. They can track your browser across other sites and build a profile based on your interests. This may influence the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools. 

  • Chat feature cookies 

These cookies are necessary for the activation of the chat functionality allowing us to locate you, to put you in contact with our teams and to give you the possibility of exchanging with us (via chat or video calls). This use will be associated with a monitoring of your experience on the site (including a live monitoring of your navigation on our site or mobile application) allowing us to assist you as best as possible and to recommend the products that best meet your expectations and preferences. If you do not accept these cookies, the chat functionality will not be accessible. 

  • E. How to customize your cookie settings 

When you first visit our website, you are required to accept or decline the use of cookies before proceeding. At any time, you have the option to accept or decline the use of cookies using the on/off settings of the preference center, by clicking on the 'Cookie Settings' button located on every page: 

  • Cookie Settings 

Because we respect your right to privacy, you can choose not to allow some types of cookies by using our Cookie Settings. Click on the different category headings to find out more and to change our default settings. Please note that blocking some types of cookies may affect your experience of the site and the services we are able to offer. 

If you prefer, you can set your browser to reject cookies. If you use multiple browsers (e.g. Internet Explorer, Microsoft Edge, Google Chrome, Firefox, etc.), you must repeat this procedure for each one, and if you connect to the web from multiple devices (e.g. from work and at home), then you will need to set your preferences on each browser on each device. 

Please note that if you completely disable cookies from the browser, some of the functionalities might be lost, for example, normal browsing of the site and purchasing activity, while any personalised activity such as the advertising you receive when you visit this website will not be tailored to your interests. 

For more information on third-party cookies (e.g. advertising or targeting cookies) and how to disable them directly from the browser instead of through Cookie Settings , we invite you to read the relevant privacy policy and opt-out guidelines which can be found here: https://www.youronlinechoices.com/ 

  • F. Do we share data collected through cookies? 

We may collect information on our website through cookies and share it with third parties such as social networks or advertising platforms, as well as other companies within Kering, advertising agencies/providers and IT providers (e.g. hosting providers), with your consent where required. 

  • G. Do we sell your personal information? 

Sale of your personal information 

If you choose to enable third party cookies via Cookie Settings, third parties (such as approved analytics and advertising partners) will collect your personal information via automated technologies on our websites, primarily in an effort to provide you with content and advertisements that may be of interest to you and on the legal bases set out in this privacy policy. The choice is yours. You may elect not to send your personal information to them at any time. 

Please note that deciding not to share your information via third party cookies does not mean you will stop seeing ads, but these ads will not be tailored to you based on information derived from your activities on our websites. 

Please also note that depending on your selection, we may still share your information in ways that are not a "sale" or "sharing" under California law, such as with our service providers, for our own online advertising purposes.  

If you are a Californian resident you also have the right to submit a Shine the Light Request, which means you may request that we provide you with a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, as well as the identity of those third parties.  Any such disclosures will be made consistent with your choices in Cookie Settings. You may contact us at the information below for a listing. 

  • H. How to contact us 

If you have any questions regarding our privacy practices or how we handle your data, please contact our privacy team and Data Protection Officer by sending an email to privacy@kering.com or by completing the form available here (or see How can you contact us?).